Did you miss this morning? You were not alone as a site crash, technical flaws and long lines marked the opening of vaccine bookings for 18+ people in Ontario’s hot spots


Of the 114 COVID-19 hot spots identified by the Ontario government, the province’s online booking system opened to anyone over the age of 18, with many reporting multiple disruptions to the booking process.

Eligible residents from across the province woke up on Monday morning and prepared the website for live at 8 am

31-year-old Diana Rose was one of them. He was on his computer from 7:30 am, should have been available half an hour before booking. By 7:45 am she was already in line, she reported that she had a 40-minute wait, with around 20,000 people ahead of her. At 8:30, Rose had received her appointment.

“It became very fast and I got my appointment in half an hour. It is quite straightforward, ”said Rose. “I had to clear my cache, but after that the website ran smoothly.”

Rose is a resident of the M3H area in North York, but was able to schedule her vaccine in Ibobiok because all the centers near her were booked.

Others were not so lucky.

Robin Fishbean, 26, had issues with the provincial booking system on Monday – and it was not the first time. Last week, she was able to book an appointment in the LT3 area in the York area, only to come to the vaccination clinic and was told she was not eligible.

This morning, she logged in at 8 am to book the fine vaccine and joined the queue for an hour and half time. By the time she reached the booking venue, there was no appointment.

“Every time I clicked on the place of appointment, there was no slot left for booking. I was not completely surprised, but this is just disappointment. If it was going to be that kind of result then the province would not have opened it to hot spots until 18+.

Fishbein expressed an exaggeration about the time and resources required to be able to book a vaccine slot that many people cannot afford.

“I am one of the lucky ones where my time may be wasted in that situation. This is the time that other people will need to work. “

Many resorted to social media to share their frustrations on Monday morning, reporting more than an hour to reach the booking portal, only to find and search thousands of people already in the queue. Others 18 and older were unable to choose the option The site; Those who changed browsers or cleared their cache succeeded after that.

At the age of 22, Clara Redford, at the age of 22 and 24, waited for nearly three hours to book an appointment for her two children. As soon as he opened, he logged into the site using two different devices. At 8:02 am, he reported that the wait would take at least an hour.

Radford finally took an appointment for one of his children after about two hours and then a second appointment after three hours. She kept looking at her screen as the bar pointed from left to right to see how close she was to getting an appointment.

It’s loading…

It’s loading…It’s loading…It’s loading…It’s loading…It’s loading…

“I was able to work on one device and I have both of these devices on my side,” said Radford, a teacher at the L4Z hot spot in Mississauga. She said that she considers herself lucky that she has time to book appointments because she says she has the privilege of working from home and having multiple appliances.

54-year-old Clara Redford waited three hours on Monday morning to book appointments for her two children as Ontario opened its booking system for people older than 18 and those staying in hotspots.  Radford was successful in getting two of his appointments.

Some were only able to get through the line after waiting that their health card was marked as invalid.

Others, such as Sally Zheng, ran into each other snag.

Zheng, 21, is an international student currently attending Raison University. She lives in the M5B hot spot and was completely unable to book her vaccine appointment as the system was difficult to navigate without an OHIP number. As an international student, Zheng University is on the Health Insurance Program (UHIP).

Zheng and his friends all got up early at 8 am to book their appointment, those who had their OHIP were able to book and those who were not on UHIP.

As an international student, Zheng finds the booking system difficult to navigate and says that there are some resources to make it easier for someone like him.

“Like it, you have to ask a lot of people and … you can’t really search for it” Zheng said. “That’s why I’m on Twitter, just to (search) for information.”

21-year-old Sally Zheng could not appoint her vaccine on Monday morning as she is an international student with no OHIP.  The system for booking vaccines proved difficult for her to navigate as Ontario opened up its booking system to those 18 and to those living in hotspots.

Dominique Gadella, 22, moved to Ontario from the US with her husband in July 2020 and is awaiting her residency as she was sponsored by her husband. He lives in the M3C Hot Spot Zone and was still waiting until 1:30 pm Monday for a vaccine appointment.

When they were asked to enter an OHIP number on the booking system, it also showed them a number for Toronto Public Health, which they could ask to book a vaccine appointment by requesting a temporary health card number, but the phone After committing, an automated voice message told him that TPH does not book appointments.

Gelda then tried to call the provincial booking line, where he reached a person who gave him another phone number to request a temporary healthcare number. He called that number and was on hold for 40 minutes and was later cut off. Gadelha called again and was cut off a second time.

“It’s just been very disappointing. I certainly understand, there are flaws to be expected, but the health card is not – it seems that every step given to me was contrary to the information posted on the Ontario website, “said Gadel, who said it all .He is lucky because he can wait for an appointment from home.

Appointments available for two weeks of May 3 and May 10 can be made through the province’s online Booking system Or directly through public health units, if they have their own booking system.

The province said the expanded eligibility is part of a strategy to allocate a 50 percent vaccine dose to hot spots, up from the previous share of 25%.

Toronto Fire Chief Matthew Pegg, who is also in charge of emergency operations for the city, reported Monday morning An additional 180,306 vaccine appointments were opened in clinics operating in the city between May 17 and June 6 in the provincial booking system.

9:30 pm, Toronto Public Health Tweeted It was “currently experiencing higher than normal call volume on our hotline,” and reminded residents that TPH staff do not have access to the provincial booking system and cannot make vaccine appointments over the phone.

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